Frequently Asked Questions

Please read our FAQ before sending us a message.

What is a pre-order?

A pre-order means an item, typically a pretty kick-ass watch, is available for sale before the production has been completed. We’ve done our homework and are working with very reliable manufacturers and have very little reason to believe there will be any delays, but, they can happen. Bottom line, we’ll keep you in the loop and promise to provide updates as necessary.All pre-orders will ship, based on order number, once the items are available.

Do you require payment in full at time of a pre-order?

Yes, we require payment in full for pre-orders.

Are there any retail locations that I can view your watches in person?

No – All our watches are sold online or in person. Please leave us a message via the contact page to schedule an appointment.

How do you ship watches?

We will ship all watch orders via DHL and when available, provide you with a tracking number. Please note that customs is different in every country and that you may be charged additional tariffs and fees in addition to the shipping fee.Those fees are not determined, nor are they collected, by AUDRIC and are your responsibility. We reserve the right to cancel any order based on shipping destination. Some locations, especially foreign, require costly shipping fees, insurance premiums and have excessive risk of loss or theft.

How much is shipping?

Orders over USD $1000 will ship free. Otherwise, shipping charges will be calculated at checkout, based on order size, value, and items included.

When will my order ship?

Orders of in-stock items will typically ship within 1 or 2 business days. Order shipping may take longer during holidays and at other times, such as during pandemics.You will receive email and text notifications with tracking links within 24 hours of your order being shipped.

If you have not received a shipping notification for in-stock items within 3 business days, please contact us to inquire about your order status. Please allow added time during seasonalholidays, or during periods when shipments may be otherwise delayed.

What payments do you accept?

We accept most credit cards including Visa, MasterCard, American Express, Discover and Diners Club. For in-person transactions, we accept the same cards as above and cash.

We also accept PayPal.

What is my warranty?

We stand by our products and offer a two year, limited warranty on the watches. This warranty does not cover leather goods, normal wear and tear or damage caused by accidents or negligence. This warranty is rendered void if work is carried out on the watch by persons who are not authorized to do so by AUDRIC.

When is my warranty void?

Your watch should not require service or repair within the warranty period. Any disassembly of your watch may void the warranty. Please do not attempt to repair your watch without first contacting us. Case parts damaged in the process of attempting a repair cannot be replaced.

How do I make a warranty claim?

If your watch requires repair due to mechanical malfunction within 2 years of delivery, please contact us. We reserve the right to require photographs or video demonstrating the malfunction or error, and the right to do troubleshooting prior to arranging for repair. Most repairs can be turned around fairly quickly.

What is your return policy?

We will happily provide an exchange or refund within 5 days of receipt (based on tracking information), provided that the item has not been worn or altered. A change of mind on receipt of a watch does not qualify for a return except at our discretion. Return shipping is at the customer’s expense. Refund of costs associated with the import of your watch is not possible. In order to process a return or exchange you must first obtain a Return Authorization by email. Upon receipt of the returned merchandise and acceptance of the returned item a credit or refund will be issued.

Questions to answer regarding your return:

Have you removed the protective wrappers / stickers / hang tags?

Have you adjusted the clasp?

Have you adjusted the bracelet?

Have you worn the watch?

Have you had the watch longer than 5 days?

If the answer is YES to any of the above then the watch may not be covered by our returns policy – please contact us to discuss (see your warranty card).

When we receive a watch and find signs of wear, adjustment or that the watch is not in its original packaging we will either return the watch to you or calculate an appropriate refund based on the cost of returning the watch to saleable condition.

We reserve the right to charge a 20.0% restocking fee and deduct shipping costs from the original and return shipment. Any international duties or other fees levied by either a government, shipping company or other third-party will be the responsibility of the customer. When you ship any merchandise back to AUDRIC, please make sure to insure them for the full retail value as we cannot be held responsible for items lost or damaged in transit.

How often should my watch be serviced? And where should I have it serviced?

We generally recommend your watch be serviced anywhere from every 5 years depending on how often you wear it and under what conditions. If it’s your daily wear watch, then we recommend having it serviced more regularly. If you wear your watch in wet conditions than having it serviced often is a must to ensure that all of the O-rings, case back and other key components of water resistance are in good condition.